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Home >> View Complaints >> There is some problem in the zoom of the camera and the dealer is shrugging of the responsibilities
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There is some problem in the zoom of the camera and the dealer is shrugging of the responsibilities
By: Surjit Singh | Nov 29, 2011
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Question : I,ve bought nikon l24 on 17/11/11 from Singh Brothers opp old court , plaza chowk , gt road jallandhar with the invoice no 11702 and serial no 74503759 , i,ve got some issues regarding my digital camera which is having some defact in the zooming of camera which creates alot of noise while zooming the picture , i take the same issue to my seller , but he refuse to accept it, and started making no excuses which clearly tells me the bad after sale service, as the time when i bought camera the box was open , i refused to take it bt he show his great goodwill and later on refused with it.I am totally annoyed with the after sale service and wanted strict action to be taken against them , waiting for reply

Answer : Dear Consumer,

It is unfortunate that you are coming across such problems in such a short span of your purchase. You give it to the service centre and instruct them about your problems. Any such delay or dissatisfaction in repairing the product would amount to deficiency in services which is actionable under the consumer act as prevailed in India. The seller is equally liable for post sale services; they cannot shrug off their responsibilities like this. You can write a letter to both the company and the seller and call upon them to rectify all the problems within a specified time. Please keep a record of all the essential documents which would be crucial to establish your case in the consumer forum.
 
 
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Home >> View Complaints >> There is some problem in the zoom of the camera and the dealer is shrugging of the responsibilities
 
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