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Home >> View Complaints >> Black spots start appearing on the screen of my newly purchased laptop and service centre is charging money for repairing it
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Black spots start appearing on the screen of my newly purchased laptop and service centre is charging money for repairing it
By: Neeru Makkar | May 1, 2011
View other complaints of : acer Laptop
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Question : I had purchased ACER Laptop 4738Z which is under warranty. Suddenly Black Spots came on screen and i logged call for warranty replacement. Micro clinic India Pvt. ltd. chandigarh saying that this is physical damage and cannot be covered under warranty. If the laptop is working fine and Black spots starts growing from inside, this is the drying-out of LCD for which it comes under Warranty from Manufacturer. But the manufactured take 5000 rs for this
I gave the refercnce to other people to buy this laptop.during this problem i not give the refrence for this laptop. with in month i charged 5000 rs on this laptop.

Answer : Dear Consumer,
This is the first excuse companies adopt in cases like yours. The helpless consumer at this stage has nothing more to prove his side of story. This is the not first time that the companies are backing out from their tall claims and doing nothing for the consumers. If the product is in warranty period then it has to be repaired as per the warranty terms and conditions. Nevertheless, at this stage what we suggest you to write a letter to the company and to the dealer from where you purchased the product containing all the relevant details and problems you are facing. I hope they would be sensible enough to respond. Keep a record of the all the communications exchanged. Thereafter, if the response is not positive you can file consumer complaints with the district forum.
 
 
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Home >> View Complaints >> Black spots start appearing on the screen of my newly purchased laptop and service centre is charging money for repairing it
 
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