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Home >> View Complaints >> Even after lodging multiple complains my TV is unattended
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Even after lodging multiple complains my TV is unattended
By: DANGI SHAILENSDRA SINGH | Jan 13, 2012
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Question : We have purchased a Sansui LCD TV (Model – LCDTVSAL32HBL-FLB, SERIAL NO. 980211010271900541) vide Total Bill no 6310000009537 dated 23 Apr 1911, item no 1.
My TV is unserviceable since 30 Dec 2011 in this regards please refer following complains :
1. 30 Dec 2011 - BAN 3012110071
2. 03 Jan 2012 - BAN 0301120454
3. 05 Jan 2012 -BAN 0501120495
4. 09 Jan 2012 -BAN 09001120067
5. 13 Jan 2012 -BAN 1301120178.
After lodging so many complains and making lot of call to customer care/service centre/service person, TV is unserviceable.

Answer : Dear Consumer,
You can file a consumer complaint for deficiency in the services. Before you lodge a complaint, please write a letter to them in shape of a legal demand notice detailing all your problems. Please mention all relevant details of earlier job sheets, if you have any. In case, they do not come up with a concrete solution then you may go ahead with your complaint in the district consumer forum. There is fair chance that the company would resolve the problem at the stage of notice itself. I hope the company would realize the consumer needs and do the needful to provide proper consumer services so as to maintain its repute in the market. Please keep proper record of all the relevant documents which would be crucial to establish your claim in consumer forum.
 
 
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