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Home >> View Complaints >> Picture display of samsung plasma tv is defective
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Picture display of samsung plasma tv is defective
By: Mahesh Narayanan | Nov 25, 2010
View other complaints of : samsung LCD/Plasma TV
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Question : DO NOT BUY SAMSUNG. IT WILL BE THE BIGGEST MISTAKE YOU MAKE. SAMSUNG SELLS CHEAP CHINESE PRODUCTS WHICH COST THEM 1/10TH OF THE PRICE WE PAY. SAMSUNG IS SELLING DEFECTIVE/EXPERIMENTAL MODELS OF PLASMA AND LCD TVs IN INDIA.

I purchased 42 inch Plasma TV of brand Samsung model PS42A4501MXL(s/n 07903ZES00073) from Home Town , Noida on 27th April 2009.


1) After a day of purchase of the plasma I noticed a defect in picture display and contacted Samsung customer case. A complaint was filed and about a month later the plasma TV was replaced with a new one. I was told by the engineer that this particular model was unsuccessful and Samsung has discontinued it.

2) About 2 months after the replacement happened I noticed a vertical line on the left hand corner on the plasma display. I promptly called Samsung customer care and filed my complaint. On follow up I was told that such small aberrations are normal for the 42 inch display and It just has to be ignored. Since the line was on the left most corner and not hindering the view in any way I kept ignoring it.

3) In April 2010 I noticed that another vertical line had appeared on the display on the left half slightly aside the first vertical line. I called Samsung again filed the complaint. I received no response from Samsung and had to call the customer care repeatedly to get an engineer to visit and inspect the TV.

4) Finally an engineer visited in June 2010 and declared that the plasma display screen has gone bad. The engineer also informed me that the replacement plasma itself would have been defective and the customer care misled me into ignoring the defect.

5) Since the plasma was in warranty at the time the display started to deteriorate I filed a requested Samsung customer care to honor their commitments towards warranty and replace the unit. More and more vertical lines started appearing. By September first week there were about 8 vertical lined all over the screen.

6) My ordeal with the dishonest Samsung customer-care started at this point. I had to call almost daily to inquire about the status of replacements.

Following is the list of calls made to Samsung customer care


05April2010 Customer Care 1800110011

15April2010 Customer Care 1800110011

22July2010 Service Center Mr. Kishore 9910014646

Mr Vijay 9810998432

Mr Fazil 9560786614


09Aug2010 Customer Care Mr. Ashish Srivastava 1800110011

Ms. Sonali Thakre (Mgr customer care) (She promised that a replacement case was filed and the service center was instructed to replace the unit. She said she had written an email to service center with the instructions to replace.)


12Aug2010 Customer Care Ms. Shipra Nagpal


24Aug2010 Customer Care Mr. Shantanu Vadera


26Aug2010 Customer Care Mr. Harish


30Aug2010 Customer Care Mr. Deepak Dahal


13Sep2010 Customer Care Mr. Arnab Bose Manager Customer Care

Mr. Bose informed me that the case has been taken up for replacement of the plasma TV unit with a brand new one


02Nov2010 Customer Care Mr. Kapil Batra (informed me that someone from Samsung will get back to me, I did not get a call back)



7) In October first week the entire plasma screen went dead. We could only hear audio and the screen was blank.


It is very disappointing after having spent a huge sum on the purchase; the TV has gone bad immediately after purchase and I was misled by Samsung customer care to ignore the blemish. This is not first time I have found the Samsung product failing too soon. I had purchased DVD Writers for my PC and successively two of the DVD writers failed in a short span of less than an year. I have also enclosed the Bills in support of purchase of the DVD Writers for your information. This proves that the Samsung products are unreliable and the customer is trapped to go for expensive repair or trash the product. In this case of Plasma TV which being a very expensive product, Samsung must replace the defective TV and honor the warranty. Samsung is aware of the dwindling consumer rights prevalent in India and they take full advantage of this weakness. I am severely depressed due to this and feel betrayed and cheated.


I advise strongly against buying any samsung products and certainly not any samsung plasma TVs.

visit http://samsungsellsdefectiveplasmatv.blogspot.com/ for more info

Answer : Dear Consumer
Thanks for sharing your inputs and suggestion regarding the product and service which would be beneficial and guiding for the prospective customers. It is unfortunate that everyday major companies are making tall claims to induce customers but once the consumer purchase their product it hardly matters to them. Though you have not made it clear that your product is in warranty or not. If it is in warranty period and you have exhausted all the complaint mechanism with the company then without any wait send them a legal demand notice. They can not give reasons which suits to their whims and fancies. Thereafter, I would suggest you that at this stage you can write them a registered letter containing all problems in details. In case, they do not come up with a solution then you may go ahead with filing a complaint in the district forum. I hope some sense will prevail over them at the stage of notice itself and they will sort out things. And please make sure that you keep a record of the all communication.
 
 
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Comments:

Dec 18,2010 | umesh gupta says

very poor service. complain no.del1612100001 ( 54 hours)plz.provide me delihi in-charge mobile no.this matter is very urgent. umesh gupta(09958790015)

Reply to this comment

Dec 05,2010 | Mahesh Narayanan says

Hi, Thanks for your reply. Yes the product was in warranty when I reported the defect to Samsung Electronics India. But since it was a minor aberration not restricting the view in any way the customer support of Samsung Electronics India advised me to overlook/ignore the defect. This defect turned out to be a damage in the plasma display unit and it spread all across the display panel in a matter of months. By October 2010 the plasma screen was dead. Samsung Electronics has claimed that the complaint was filed after the warranty period expired and won't repair or replace the set. After filling my complaint with consumermate.com and some other consumer forums samsung has finally accepted its fault and has accepted to give me full refund. But they have done so only on phone and have not commited anything on writing. My last telephonic conversation with samsung was in 25th November 2010. During this telephonic call the Samsung representative promised a application for full refund has been filed against my case and it would take 10 days for it to materialise. I have phone call records (not recording) for all these conversations. I have written to samsung again today requesting them for an update. Thanks Mahesh Narayanan

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