Close

A very happy Diwali to all of you! The season of lights, gifts, sweets and wishes has almost taken the plunge this year, about how to pleasantly surprise our near and dear ones. “Try out” a new Diwali this year by bringing in a Tech filled season by visiting the exciting hot deals section of our site.


Did you finalize your gift...? Check out Consumermate.com

Happy visiting  Consumermate!

Home >> View Complaints >> Sony provides poor after sale service
Asus Laptops

 
Sony provides poor after sale service
By: S K Hassan | Nov 9, 2010
View other complaints of : sony LCD/Plasma TV
<< Back To List
Question : I had called Sony toll free number on 3rd of November to place a request for installation of my LCD KLV-40NX500 and the Interaction number provided is 6316611. I was committed by Sony a resolution of the same in 2 days and to my shock till date (8th November) no one has turned up from Sony nor a courtesy call to update the status.

Requirement being mine I called on the 8th at 4 PM to remind Sony and the response was that some one would call me in 15 minutes and for sure come home to install the same by 7 PM.
Having seen no one turn up I called again at 6:45 PM to be responded by Ali that I would have the service person at home by 8 PM and ensure installation.

Sony lived up to their name by not responding till I called again at 8 :30 and this time had a long conversation with Rahul, Antima, Nidhi and all of them just seem to disown the conversation I had earlier with Sony and bluntly cut the call on my face stating they are closing for the day and to call tomorrow. Wow! So much for the customer who trusted Sony and paid a premium believing in the best but only to realise Sony don't live up to thier commitment. You have to listen to the calls I had with all their team members and I am not sure Sony would be able to detect the discourteous attitude and unprofessional approach to customers as I see it as a culture problem across and not with one person alone in their call centre. I requested or rather in anger demanded for an escalation which was bluntly denied and showed me an attitude of we care two hoots. It was a rude shock when Rahul an Executive said that he is shutting down and want to go home and ordered me to call tomorrow. He with no remose disconnected my call with no second thoughts.

I request to mail me the email Id of Sony CEO as I have lost trust in their entire customer service function having spoken to people like Ali, Rahul Antima, ( I doubt the genuiness of these names now) who only ensured customer who invested in Sony product are shown the road and making us feel like fools for having bought . Sony seriously have a culture of non customer centricity and I would want to share my bitter experience with Sony CEO and non alternate. I demand an explanation from him . Treat this as a demand for escalating this mail to the CEO from a customer who paid money trusting Sony brand which simply has shown the worst.

SONY- MY WORST CUSTOMER SERVICE EXPERIENCE EVER. I FEEL LIKE A FOOL FOR HAVING PAID A PREMIUM FOR SONY LCD TV TRUSTING THE BRAND FOR AFTER SALES SERVICE.
I am also copying this mail to Consumer Forums to bring to their notice the way customers are harrassed by Sony a Big player in electronics after having pocketed hard earned money.
A DISGRUNTLED CUSTOMER

Answer : Dear Consumer,
Well, we will try to send the relevant emails if available with us at the earliest if possible. Apart that you can just bring them to track by putting a legal notice for not providing proper service for which a complaint can be filed in consumer forum. Nevertheless, at this stage send them a letter in shape of legal demand notice and call upon them to do the needful thing which they have defaulted to do failing which you can file a consumer forum complaint. Keep a record of all the communication with the company as may be required in near future to show their conduct and services. I hope some sense will prevail over them and they will sort out the issue at this stage only.
 
 
Email a friend Bookmark Print
<< Back To List
   Popular LCD/Plasma TVs from Sony
Sony KLV-37S400A
-KLV-37S400A
Approx Price Rs. 56,000
 
Sony KLV-40W400A
-KLV-40W400A
Approx Price Rs. 90,000
 
Sony KDL-46NX720
-KDL-46NX720
Approx Price Rs. 123,900
View all Sony LCD/Plasma TVs
Comments:

Mar 08,2011 | satish nb says

purchased soni bravia 32' X400 BUT AFTER CALLING HUBLI SERVICE CENTRE NO BODY IS RSPONDING EVEN AFTER MORE THAN ENOUGH CALLS. VERY POOR SERVICE FROM HUBLI. VERY SURPIRSES ABOUT SUCH SERIVCE & I NEVER THOUGH SONY WILL HAVING SUCH POOR SERVICE.

Reply to this comment

(0 - 1) of 1 Comments
Post your comment
Name *
E-mail *
Website
Comment *
Type the code shown *
  Security Code Try a different image
 
 
 
Home >> View Complaints >> Sony provides poor after sale service
 
  •  
  •  
  • Receive exclusive deals, best offers and get updates on new and popular products on personal technology
  •  
  •  
  •  
  • More Info

    Ask Us

    For receiving best price quotes from multiple dealers in your city within 24 hours













  •  
  •  
  •  
  •