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Home >> View Complaints >> My Intex mobile phone have some manufacturing defect
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My Intex mobile phone have some manufacturing defect
By: ritik sharma | Mar 8, 2011
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Question : sir i want to say that i ave my new mobile for replacesment due some technical default made in the new buy mobile.even i did not have it one day with me but till now i donot reacive it . so please take some action.

Answer : Dear Consumer,
The company in no circumstances can hold you waiting like this for giving back your product. It has to be returned back in a reasonable time. You can wait for another one week. The thing which I can suggest you at this stage is that in the first instance write them a registered letter containing all the details of your consumer complaints. In case, they do not come up with a solution then you may go ahead with complaint in the district forum. I hope some sense will prevail over them at the stage of notice itself and they will sort out the things. And, yes maintain a record of communications which may be necessary in future as evidence. Well understand that it may tough for you to go to consumer forum but sometimes even the filing of complaint or legal notice is sufficient to move them.
 
 
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