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Home >> View Complaints >> My handset is not working at all
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My handset is not working at all
By: CHINNU THOMAS | Feb 8, 2012
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Question : sir,
I purchased sony ericsson CK15i model on 29.08.2011 and now its not working at all,it automatically gets switched off. Its the second time i am facing this problem . i approached the servicing centre in trivandrum but still its not working.Kindly make necessary arrangements as soon as possible.

Answer : Dear Chinnu,
You can take once more chance with the service centre as taking legal action would require efforts which I would suggest you to take as last option. Please give the product for repair once more with stricter instructions. At the same time, please write a letter to them in shape of a legal demand notice detailing all your problems. Please mention all relevant details of earlier job sheets, if any. In case, they do not come up with a solution then you may go ahead with your complaint in the district consumer forum. I hope the company would realize the consumer needs and do the needful to provide proper consumer services so as to maintain its repute in the market. Please keep proper record of all the relevant documents which would be crucial to establish your claim.
 
 
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